OSES - Field Service Manager in Williston -ND, United States

Description POSITION SUMMARY: A Field Service Manager is primarily responsible for coordinating and supervising activities such as jobs or projects, administration and technical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Supervises and provides overall direction, coordination, and evaluation of the Field Service Technicians (FST). Schedules and plans the daily work assignments, monitors the work performance, and ensures proper rotations. Ensures FST has reviewed work assignments and plans for specific equipment required prior to departure to the job site.
• Engages in performance management of employees to include but not limited to hiring, firing, coaching, counseling, training and development.
• Carefully monitor performance of all employees through close personal contact to ensure achievement of established performance standards and identify personnel with promotion potential.
• Ensures and monitors that all safety compliances are enforced and met.
• Maintains and develops cooperative and trusting customer relations.
• Works and communicated with dispatcher to line out jobs.
• Works with employees, customers, and suppliers to resolve problems in a prompt and satisfactory manner.
• Ensures required paperwork is complete, accurate, approved and submitted in a timely manner.
• Ensures company information and assets are properly maintained and protected.
• Maintain and update certifications and all trainings for FSTs.
• Administers and recommends changes that will aid in proper operations of the district.
• Abides by all Oil States Energy Services, LLC Safety and Operational Policies and Procedures, and abide by all DOT requirements. Must understand and comply with all safety rules and company policies.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
• Must be able to read, write and speak in English.
• Must have strong oral and written communication skills.
• Must have basic math and algebra skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram forms.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to operate hand tools required.
• Ability to operate a crane truck and trailer preferred.
• Knowledge of all oilfield service and rental equipment utilized by OSES.
• Demonstrated ability to diagnose increasingly complex business or technical problems and recommend solutions.
• Demonstrated ability in successfully leading and supervising people and projects.
• Ability to maintain composure when faced with conflict and ability to quickly and effectively adjust as team role changes.
• Effective problem solving, analytical, and decision making skills.
• Able to effectively manage time and prioritize projects in order to meet established deadlines.
• Working knowledge of Microsoft Office software.
Requirements QUALIFICATION REQUIREMENTS:
• High School Diploma or General Education Degree (GED) required; advanced degree preferred.
• Five (5) to ten (10) years experience in field operations on relevant product lines offered by OSES preferred.
• Must have knowledge of common best practices for the oil and gas industry.
• Ability to travel up to 50% of the time.
• Must maintain a safe driving record as prescribed by company policy.
• Must successfully pass pre- and post-employment drug and alcohol tests per company policy.

CERTIFICATION & LICENSES
• Valid Drivers License. (CDL preferred)

PHYSICAL REQUIREMENTS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to occasionally lift and move materials up to 50 pounds.
• Requires exposure to moderate noise levels, vibrations and bright lights
• Bending, lifting, climbing, pushing, pulling, kneeling, sitting and standing (occasionally) for long periods of time.
• Exposure to warm, hot, and cold temperatures.
• Must wear safety glasses, steel toe boots, and ear plugs when required.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following:
• Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills: Focuses on solving conflict, maintains confidentiality; Remains open to others ideas and tries new things.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. .
• Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Delegation: Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Develops employees to different levels of job responsibility confidently and has experience necessary to justify the promotion or demotion.
• Leadership: Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People: Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness: Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking: Develops strategies to achieve organizational goals; Understands organizations strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Qualify: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety & Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Ability to develop employees to all levels.
• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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